Proposed Policy and Guidelines for Delivery of Computers to Recipient Homes

Overview

This document sets out some general guidelines for the delivery of computers to recipient homes.

What does the service involve?

Delivering and setting up computers (not full training) for recipients who do not have any means of transport.

Computer Delivery Locations

I think Dandenong-ish could be our limit (100km round trip).

Computer Delivery Costs

Suggested fees for delivery of computers are:

Round Trip Distance and Cost

• 20km or less = $10
• 20- 40km = $15
• 40-60km = $20
• 60km+ = $25+

Where we need to use CityLink? toll costs should be added onto the total cost of delivery.

Note: Formula is km rate for fuel reimbursements x approx travel distance +$5. Rate is to go up to .42c a km due to the high costs of fuel and car maintenance. Delivery fees may need to be recalculated.

The costs involved in organising computer deliveries might include phone calls, electricity, paper, office rental, other communications, and reimbursements for fuel costs.

Checklist of things to Organise with the Recipient

• Confirmation that they do not have any means of transport and do not have friends or agency workers that can assist.
• Arrangement for payment to be paid in full before delivery. Another option is to ensure recipients are aware payment (and correct money?**) is due on the day. The recipient must be aware that if they can not pay for the computer it will be returned to Computerbank.
• Organise a convenient time for the delivery to take place. Record address details on computer delivery form and any specific instructions for parking or getting there. It might be useful to find out if the recipient lives up stairs or in a boarding house.
• Ask if the recipient is able to help the driver bring the equipment into their home.
• Ask if the recipient needs help with setting up the computer.
• Advise that the driver can only help with delivery and setup (plugging it in) but can not train the user in how to use the computer***.

** Money/Safety issue. Need to cover it. Perhaps we just insist on payment before delivery. That way we don't need to worry.

*** Unless special arrangements made

• computer delivery form - we need to create one of these

Checklist of things to Organise with Volunteers

• Ensure they have a copy of the computer delivery form with address details and specific instructions.
• Ensure they pack all the required parts of the computer – computer box, monitor, keyboard, mouse, 2 power cords. Ensure all extras, including the user guide, have been included.
• Ensure they have the paperwork the recipient keeps. Include the copy we need signed (only send the disclaimers). Ensure they are okay with answering questions about our disclaimer and support policy. Ensure that they are comfortable with promoting Linux and open source software.
• Remind volunteers about collecting money if any due.

General Guidelines

• Always put safety first
• Do not give your phone number out to recipients. Ask them to call Computerbank direct. Our phone number is included on the disclaimer form.
• Do lift properly and practice good manual handling techniques
• Secure computer equipment while traveling.
• Do not offer the recipient a lift anywhere, not even to the bank to pay for the computer.
• Do not provide training unless advised to do so.
• Do not leave the computer if fees for extras have not been paid.
• Do not install or offer to help install Windows.
• If you are offended by cigarette smoke you can request the recipient does not smoke while you deliver the computer.
• If claiming a reimbursement, remember to fill out a form as soon as possible. If possible, hand in a petrol receipt with your request (it can be for any amount).
• If you have an car accident while traveling to or from the recipients home, Computerbank will not be in a position to pay for your car to be fixed. It is recommended that volunteer drivers have full comprehensive car insurance.
• If a volunteer driver loses their wallet, phone or other valuable items while doing a delivery, Computerbank is not in a position to replace it.
• Volunteers should be comfortable with promoting Linux and open source software to our recipients. A good word about Linux can often influence the decision of the recipient.

Volunteers should be able to give basic answers to questions about our disclaimer and support policy. **

** Our support policy document is not consistent for people who do not attend our training. This needs to be checked.

Some of the points will depend on how we decide to go with respect to receiving payment.

Not sure about the smoking stuff, although this could be am issue for some folks.